Guarantees

Our customer service policies and guarantees assure that you get quality training when you want it, and at the lowest total cost available from any source. If you're not totally satisfied for any reason, simply withdraw before the second day of any class. Notify the instructor and return all course materials and you will receive a 100% refund. But the guarantees don't stop there. We offer the following ironclad guarantees:

• We guarantee small class sizes.
• We guarantee quality instructors.
• We guarantee competence.
• We guarantee that training from us will be more cost-effective than training from any other source.
• We guarantee that students in open-enrollment classes are protected against cancellations and will be able to receive desired training at the cost they expect and in the time frame they have planned.
• We guarantee overall quality with a 100% money-back guarantee.  If you're not totally satisfied for any reason, simply withdraw before the beginning of the second day (or before completing 4 modules of an on-demand streaming presentation). Return all course materials and receive a 100% refund.